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Medical Services
Patient Statistics
Health Disparities
Cultural Diversity
Local Collaborations
Quality of Care
Patient Stories
Disaster
Preparedness
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Our First Responsibility: Quality of Patient Care
RFHC's Continuous Quality Improvement (CQI) team monitors patient care and satisfaction issues and oversees monthly quality assurance audits. Each quarter, the team assesses the care we provide in at least three health maintenance or disease-related areas. They review patient charts prepared by our providers in the selected subjects, and compare the chart data against recognized compliance standards. These standards are drawn from web-based resources such as AHCPR, the BPHC Health Disparities Collaboratives, Diabetes Care and local managed care plans. The team discusses the chart audit results in the Quality Assurance meeting, and makes recommendations for improvement when necessary.
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