Christina and Ramon drive two hours to work every day. They grew up in East Palo Alto, but like many young families they went all the way to Stockton to buy their first home.

They are both busy from the moment they arrive. As the Front Desk Supervisor, Christina starts her day briefing the Patient Services Assistants on assignments and the day's schedule. No two days are ever alike, except that every day is busy and there's always the unexpected.

As a supervisor, Christina is on the "Optimizing Primary Care" Team. RFHC is part of the national Health Disparities Collaborative's big push to improve efficiency and clinic management. One objective is to reduce patient wait time and ensure that any patient that needs an appointment that day is seen. What happens at the front desk is critical to the process.

For his part, Ramon is responsible for getting the Mobile Clinic out to the scheduled site. When he's not driving the van, he becomes the jack-of-all maintenance assignments, appearing first at one site and then another, fixing, repairing, hanging white boards, bolting bookcases to the wall or picking up a printing order.

When the mobile clinic goes out every Thursday afternoon to provide health care to the homeless, he doubles as an outreach worker. Being from the community, people trust him and listen when he recommends that they take time for a medical check up.

The more capable you are, the more people rely on you and so both of them are called upon often. They do get away sometimes. They take their boat to a lake, get out on the quiet water and go fishing with their sons.